Question 1

How do I apply for CCS?

Accepted Answer

Head to the following website -https://www.servicesaustralia.gov.au/how-to-claim-child-care-subsidy?context=41186

Families will need to obtain a Customer Reference Number (CRN) for both the parent 1 lodged in Centrelink and a Customer Reference Number (CRN) for your child.

Question 2

What is the 3 and 4 year old Kindergarten hours?

Accepted Answer

At The Grove our 3 and 4 year old Kindergarten is structured Monday - Friday between 9am - 3pm.

Prior and beyond these times, the service continues to provide a learning environment in the same environment that caters the abilities, emerging interests and school readiness approach to learning.

Question 3

Is there a minimum enrolment day requirement at The Grove?

Accepted Answer

The Grove have carefully considered the wellbeing and ongoing learning development for children within the centre. 
The Grove has adapted a 2 day minimum requirement as part of the service enrolment policy.
Enrolments for funded 4 year old Kindergarten requires a 3 day minimum enrolment.

Question 4

Do I pay for public holidays?

Accepted Answer

Yes. 
The amount payable is estimated at your usual gap fee with any CCS eligibility per usual enrolment day.

Question 5

What happens if my child is absent?

Accepted Answer

Inform the service directly to their nominated email address or service contact number. 
Enrolments are still deemed payable with the amount being your approved gap fee. 
Illness absences for children; families are encouraged to obtain a medical certificate to apply for CCS application should their allowable absences be exceeded.

Question 6

What is the orientation process at The Grove?

Accepted Answer

Our orientation process is unique and individualised to families providing them with a process that caters to both the parent/s and child/ren respectfully.

We offer 2 short orientations consisting of 1-2 hours across 2 days at a minimum. Families have option to extended orientations to ensure the transition is smooth and successful.

Please contact the service directly on info@thegrovechildcare.com.au to seek more information and how our process can support you and your child through orientation.

Question 7

Can I pick up Casual Bookings at The Grove?

Accepted Answer

All families are welcomed to book casual days for their child outside of their usual ongoing enrolment booking days. 
Casual booking  enrolments are booked via an email to the services' nominated email address with the amount payable to the service via the families usual payment method of choice.

Frequently asked questions